Most of your questions will be answered here but if not, please use the contact form to reach out to us and we will get back to you as soon as possible.
How long does it take for my book to reach me?
My eBooks and audiobooks are delivered by email within minutes through Bookfunnel. Please check your spam folder if you have not received a link within 10 minutes.
Print books are printed individually to order and shipped through my independent printer, Bookvault, from the UK or from their print partner in the US. It usually takes a few days to print and then 3-5 days to ship in the UK, and 5-14 days in the US and elsewhere. You can track the shipping with the link in your order.
If I buy an eBook, how do I read it or get it onto my device?
Once you purchase an eBook, you will get an email from firstname.lastname@example.org with a link to download the eBook, or you can send the eBook directly to your favourite device. If the email hasn’t arrived in 10 minutes after purchase, please look for it in your Spam folder.
You can also find your eBooks in your Bookfunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.
If you need help with getting the eBook to your device, just email: email@example.com or check https://getbookfunnel.com/
If I buy an audiobook, how do I listen to it?
Once you purchase an audiobook, you will get an email from firstname.lastname@example.org with a link to download the audiobook, and instructions for how to download and listen in their free app, or on another device.
If the email hasn’t arrived in 10 minutes after purchase, please look for it in your Spam folder.
You can also find your audiobooks in your Bookfunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.
If you need help with getting the audiobook to your device, just email: email@example.com or check https://getbookfunnel.com/
Why buy from you if I can buy cheaper and get free shipping from an online retailer?
There is no way I can compete with the big online stores, so you are supporting me as an independent author, and also my independent printer, which is much appreciated!
The books are excellent quality and I often sell special formats and bundles here, as well as merchandise, that I don't sell elsewhere, so you can get exclusive deals and better pricing here.
I would also add that shipping costs on physical items are completely out of my control. The printer, or the manufacturer, and Shopify control these costs.
How does it help if I buy direct?
If you buy direct, we get paid within hours or days, rather than months — which helps us create more books. Thank you!
We can also email you to tell you about other books you might enjoy.
While authors love the big stores and you can find our books there too, it's becoming overcrowded on those sales pages! Our direct stores allow us to feature our products without having other products advertised against them.
What is your return policy?
It's important to me that you are happy with your order. If you have a problem or an issue, please contact me and I will do all I can to get it sorted. Email: firstname.lastname@example.org
Can I exchange an item?
For print books, sorry, no, that is not possible nor economically viable for my small business. For eBooks or audiobooks, please email me at the address above with a full explanation of the reason for your request and we will look into the matter.