Frequently Asked Questions

Hopefully you will find answers here to any queries you may have. If not, just use the Contact page to message me. 

ABOUT BUYING BOOKS DIRECTLY FROM THE AUTHOR

Introduction

Most books written by Stephen Bentley and those written in his pen names of KJ Cornwall and David Le Courageux can be purchased directly from the author.

They include eBooks, print including regular and large print paperbacks plus hardcover editions, and audiobooks.

They are priced keenly and often less expensive than a bricks and mortar or an online bookstore including Amazon. These are the same books as you buy anywhere except for the print books. They are printed and shipped by BookVault in the UK and US. The quality of their print books is superior to those bought through Amazon.

The digital products (eBooks and audiobooks) are delivered electronically via email from Bookfunnel and can be read or listened to on any device or in the cloud with the Bookfunnel app.

By buying direct from the creator (the author) you are supporting indies and not contributing to more profits for a giant faceless corporation. That helps me, the creator, write more books.

The books are excellent quality and I often sell special formats and bundles here, as well as merchandise, that I don’t sell elsewhere, so you can get exclusive deals and better pricing here.

How to Order

  • The book listings are displayed on the product page. You will see the title/author name/type of book/price and below that the label ‘View product.’
  • Click that label and you will see the cart to enable you to buy any of the books that are listed. The prices will be shown in the currency of your country.
  • Choose your quantity and you preferred payment method – credit/debit cards or PayPal are all accepted.
  • All payments are 100% secure and your payment details are not stored by us.

Shipping

Digital Products – eBooks and Audiobooks

All digital products are delivered instantly to your email address by Bookfunnel except for preorders. They are delivered on release day.

Once you purchase an eBook, you will get an email from help@bookfunnel.com with a link to download the eBook, or you can send the eBook directly to your favourite device. If the email hasn’t arrived in 10 minutes after purchase, please look for it in your Spam folder.

You can also find your eBooks in your Bookfunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.

If you need help with getting the eBook to your device, just email: help@bookfunnel.com or check https://getbookfunnel.com/

All the above also applies to audiobooks.

Print Books

How long does it take for a print book to reach me?

It depends which country you’re in, and which shipping option you choose at checkout. It won’t be ‘next day shipping’ though!

As an independent author working with an independent printer, I can’t go as fast as the big online stores, but the quality of the books is excellent, and you’re supporting a stronger creative eco-system.

Each book is printed individually and sent to you from the independent printer I use in the UK and they also have a partner in the US.

It can take 10-15 working days to reach you outside the UK. Thank you for your patience! It is possible to track your print order.

Please also see the FAQs at the foot of this page.

Is there any reading order with your books?

Yes, as follows:

READING ORDER

SERIES READING ORDER

CRIME FICTION

The Steve Regan Undercover Cop Thrillers

By Stephen Bentley

  1. The Secret
  2. Who the F*ck Am I?
  3. Dilemma
  4. Rivers of Blood

The Detective Matt Deal Thrillers

By Stephen Bentley

  1. Mercy
  2. Mayhem
  3. Mobocracy
  4. Montana

The Jessie Harper Paranormal Cozy Mysteries

By KJ Cornwall

  • Murder at the Vicarage
  • Khan’s Christmas Capers
  • Murder at the Mansion

TRUE CRIME

Undercover Legends Series

By David Le Courageux

Undercover Legends: The Real Mr and Mrs Smith

Operation Candle (publication date TBA)

STANDALONES

CRIME FICTION

Comfort Zone: A Tale of Suspense by Stephen Bentley

TRUE CRIME

Undercover: Operation Julie – The Inside Story by Stephen Bentley

Operation George: A Gripping True Crime Story of an Audacious Undercover Sting by Mark Dickens with Stephen Bentley 

FAQS

Most of your questions will be answered here but if not, please use the contact form to reach out to us and we will get back to you as soon as possible.

How long does it take for my book to reach me?

My eBooks and audiobooks are delivered by email within minutes through Bookfunnel. Please check your spam folder if you have not received a link within 10 minutes.

Print books are printed individually to order and shipped through my independent printer, Bookvault, from the UK or from their print partner in the US. It usually takes a few days to print and then 3-5 days to ship in the UK, and 5-14 days in the US and elsewhere. You can track the shipping with the link in your order.

If I buy an eBook, how do I read it or get it onto my device?

Once you purchase an eBook, you will get an email from help@bookfunnel.com with a link to download the eBook, or you can send the eBook directly to your favourite device. If the email hasn’t arrived in 10 minutes after purchase, please look for it in your Spam folder.

You can also find your eBooks in your Bookfunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.

If you need help with getting the eBook to your device, just email: help@bookfunnel.com or check https://getbookfunnel.com/

If I buy an audiobook, how do I listen to it?

Once you purchase an audiobook, you will get an email from help@bookfunnel.com with a link to download the audiobook, and instructions for how to download and listen in their free app, or on another device.

If the email hasn’t arrived in 10 minutes after purchase, please look for it in your Spam folder.

You can also find your audiobooks in your Bookfunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.

If you need help with getting the audiobook to your device, just email: help@bookfunnel.com or check https://getbookfunnel.com/

Why buy from you if I can buy cheaper and get free shipping from an online retailer?

There is no way I can compete with the big online stores, so you are supporting me as an independent author, and also my independent printer, which is much appreciated!

The books are excellent quality and I often sell special formats and bundles here, as well as merchandise, that I don’t sell elsewhere, so you can get exclusive deals and better pricing here.

I would also add that shipping costs on physical items are completely out of my control. The printer or the manufacturer, control these costs.

How does it help if I buy direct?

If you buy direct, we get paid within hours or days, rather than months — which helps us create more books. Thank you!

We can also email you to tell you about other books you might enjoy.

While authors love the big stores and you can find our books there too, it’s becoming overcrowded on those sales pages! Our direct stores allow us to feature our products without having other products advertised against them.

What is your return policy?

It’s important to me that you are happy with your order. If you have a problem or an issue, please contact me and I will do all I can to get it sorted. Email: help@stephenbentleybooks.shop

Can I exchange an item?

For print books, sorry, no, that is not possible nor economically viable for my small business. For eBooks or audiobooks, please email me at the address above with a full explanation of the reason for your request and we will look into the matter.

Can you customize the merch so it shows my own image or choice of book cover?

Yes, if it is possible, we can. Message us with your request and we will quote you for your own personalized product. 

 

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